Returns

We hope you love your purchase, however if for any reason you need to make a return, you have 14 days from the item delivery date to do so. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at retail@thehotel1928.com. Please note that returns will need to be sent to the following address: Hotel 1928 - 701 Washington Avenue, Waco, Texas 76701

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at retail@thehotel1928.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, coffee, or plants) and personal care goods (such as beauty products and candles). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive your return and assess the item's condition, we will notify you confirming your refund.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow 15 business days for your bank to process and post your refund.